Frequently Asked Questions
HOW TO EARN & USE YOUR BATTLE POINTS
What are "Battle Points", you say? No big deal - it's only a rewards program which allows you to earn points that you can put towards purchases of Battle Bars products!
In order to earn Battle Points, you must be registered on our website. You can do so by clicking this button on our website and filling in the form below:
Once you've activated and logged in to your account, you can now earn and spend Battle Points! Points can be earned multiple ways:
- Creating an account
- Completing your profile
- Your Birthday!
- Referring a friend
- Liking/following our social media pages
Points can then be applied to any of your orders, up to $20 off!
What's not to love?
WHERE'S MY ORDER?
We get it - you're psyched about receiving your order of Battle Bars so you can dive into that protein goodness - we are too!
To ensure you have access to order tracking, be sure to include an email address when you check out, or have an email included in your profile when you register for an account. You will receive an email immediatley after ordering that will provide details, as well as the relevant tracking information once your order has shipped.
Be sure to check your spam folder if you do not see an email from us within a business day or two. If you're still having trouble, reach out to us at any time at firstname.lastname@example.org
Battle Bars continues to do everything we can to ensure the safety of our customers and employees during this time. Shipping times continue to be impacted by reduced employee presence at shipping facilities across the country. We appreciate your continued patience as we work towards normalization of our lives!
HOW CAN I BEGIN & MANAGE SUBSCRIPTIONS?
What could be better than having Battle Bars delivered to your doorstep, automatically, at a frequency you choose? Nothing, we say!
Real talk - subscriptions enable you to set the frequency of deliveries (minimum 30 day frequency), your products of choice, and on top of that - you get a 10% discount.
Setting Up A Subscription
To get started, head to your product of choice and select the "Subcribe & Save" option above the "Add To Cart" button:
And that's it! Once you check out, you'll receive your first order within the next few days, and after that you'll be automatically set for a 30 day replenishment.
Managing A Subscription
Want to try a different flavor, change the order frequency, or cancel your subscription altogether? Luckily, that's easy too!
Start by clicking your visiting your account page by clicking the same icon on the top right as you did to register:
If you're logged in, you should see a page similiar to this. It provides your address info as well as your order history. If you've set up a previous subscription, click "Manage Subscriptions"
You'll be taken to the primary landing page where you can make changes to your subscription. You can see prior order history, delivery schedules, billing history, and etc. You'll also see three options on the right side: Swap, Edit, and Cancel
Cancelling A Subscription
Easy! Click "Cancel" on the right hand side! As long as you cancel your order two days prior to the delivery schedule date, you will not be charged.
Editing Your Subscription
This is where you can edit almost everything you need when it comes to an on-going subscription. You can:
- change your charge date
- adjust quanitities
- adjust your delivery schedule/frequency
- update or change your payment information
- update or change delivery address
Click "Edit" on the right side of the subscritption landing page.
Interested in updating a current subscription with a new product? That's easy too! Simply click "Swap" on the right side of the product page, and you'll see a list of available products for you to swap out with!